Terms of service
TERMS & CONDITIONS
1/ General
The following terms and conditions apply to all orders placed by the customer at our website, mobile website, or via telephone.
The use of the website www.iwonaluka.com and the purchase of products presumes knowledge, understanding and acceptance of these Terms and Conditions by the User.
For the purposes of these Terms and Conditions is understood by:
“Iwona Luka” - The products marketed by Iwona Luka through the website www.iwonaluka.com ;
"Customer" - Any individual who places an order through the website www.iwonaluka.com ;
2/ Prices and Delivery Charges
The prices displayed at iwonaluka.com/shop include the statutory Value Added and are quoted in Euros (€). The total VAT payable by the User will be indicated on the invoice to be sent to the User.
Prices of products displayed on the website are subject to change. Iwona Luka reserves the right to change prices without advance notice. The prices displayed at the time of purchase are the prices applicable to that purchase.
Bespoke, customised orders will be quoted for each individual/ customer. Agreed quotation will be confirmed by email with the customer.
Note that in case the order is changed by the Customers, the price may change accordingly.
All designs will be specially created for you; we aim to ship ordered items within 3 working days to 4 weeks or longer depending on the size of the order, following confirmation of an order, unless otherwise agreed.
Please allow for an extra working days for deliveries, depends on where the items will be send. If you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
We will confirm the shipping of your order after we received the full payment.
You can check the status of your order directly with the appointed carrier with the tracking-number provided to you in our email with dispatch confirmation.
You can also contact our support team through: info.iwonaluka@gmail.com and we will update you on the status of your order.
Your order will be delivered by the logistics operator at the delivery address provided in the purchase process, as well as the corresponding detailed invoice.
We offer free worldwide shipping.
The total price specified in the checkout includes the taxes from the country of origin (Ireland).
The Customer must only pay the amount specified in the order confirmation.
Iwona Luka shall send the product(s) ordered by the User, from Monday to Friday, from 9am to 5pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the Customer.
Our delivery service may or may not include scheduling options, It depends on the delivery service in the country of delivery.
You can expect your items to arrive by the estimated delivery date, which will be indicated in further email correspondence. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed. You will be notified via email if there is an issue that will delay your delivery beyond the expected delivery date.
Days of shipping counts from 1-10 business days. Saturday, Sunday and holidays are not considered business days.
Please note: Business orders are considered individually. If you have concerns regarding this policy, please contact us.
Buyer pays the return postage fees. In case of returning/exchanging items damaged in shipping fees will be refunded.
3/ Ordering
To place an order on the website iwonaluka.com is necessary that the User has an e-mail account, and that their browser is set to accept cookies and pop- ups.
When ordering, please bear in mind that all pieces are made to order and because of the nature of work pieces differ slightly from each other because of the pattern rearrangements.
The ordering options available to you are via iwonaluka.com. To place an order you can use Iwona Luka/Shop, Request Price form, Contact form.
Once you have placed your order, you will receive an email confirmation.
When buying via Iwona Luka/Shop customer pays full price indicated in Check Out. If the item is not available in Iwona Luka Shop and it is ordered via Request Price form or Contact form customer will receive via email Payment Request.
In some cases 100% of agreed price is required and in some cases Prepayment of 50% of agreed price is required. This is to be paid within five working days from Order Confirmation and the rest of agreed price before shipping the item to its destination.
If for any reason we are unable to fulfil your order or fulfil the order on time, we will let you know at the earliest opportunity to apply possible solutions. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
By submitting the order form, the User agrees to these Terms and Conditions described at iwonaluka.com , as well as with the Privacy Policy.
Iwona Luka reserves the right to refuse and cancel orders already confirmed, in the following situations:
The payment is not carried out using any of the payment methods specified on the website iwonaluka.com;
The payment cannot be confirmed;
The billing information is not correct or verifiable;
The bank transfer to pay the order was not received by us in a period of five working days after acceptance of your order;
There is an error in the price quotation;
4/ Withdrawal of Order
You may cancel your order for free within 24 hours from your Order Confirmation. You should contact immediately our Customer Service on info.iwonaluka@gmail.com and request order cancellation. Order Cancelation Requests placed after that date will be individually considered. Refund amount will vary from 0 – 50% of total order price depending on the progress made towards the order.
Please note that orders are processed as quickly as possible and that, once an order has been submitted, we cannot guarantee the purchase can be cancelled.
5/ Returns & Exchange Warranty
Please note that all pieces are made to order and once your order is delivered it cannot be returned and refunded. This also refers to “one off” pieces available in Iwona Luka Shop.
Exchange of the item can be processed in case the item delivered has been damaged in transit and in case delivered item has justified defects.
If you have a complaint regarding obvious faults, please let us know by returning the goods to us.
Pattern rearrangement within the lace, which makes each piece defer one from another slightly is not considered as a “defect”.
We will do our best to accommodate exchange requests.
Each piece is photographed for warranty reasons and pattern record. If there are defects in the items you have purchased Iwona Luka abides by all statutory guarantee regulations. If you have a complaint regarding obvious faults in items that we have supplied, including damage incurred in transit, please let us know by returning the goods to us.
Please contact info.iwonaluka@gmail.com to discuss your exchange options.
You will also find detailed information regarding our exchange process on the delivery note and
reimbursement of the shipping costs. Therefore, Iwona Luka will not reimburse the cost of delivery initially supported by the customer for the respective order.
6/ Quality & Originality Warranty
Iwona Luka does not sell second-hand products or of lower quality. Each product is made to order with the highest level of craftsmanship. Because of the nature of work each crochet lace of same kind may differ slightly because of the pattern rearrangement. It does not influence the general appearance or quality of pieces. It makes each piece unique. Iwona Luka also delivers “one of a kind” pieces in quantity of one. The main characteristics of each product are shown on the website iwonaluka.com in each product page.
Each product receives Originality Certificate which is part of the warranty. This entitles a Customer to 1 free renovation in case the piece will get mechanically damaged or damaged with time.
Each piece is photographed for warranty reasons and pattern record. If there are defects in the items you have purchased Iwona Luka abides by all statutory guarantee regulations. If you have a complaint regarding obvious faults in items that we have supplied, including damage incurred in transit, please let us know by returning the goods to us.
Iwona Luka will make every effort so that the colours of the products that appear on the website iwonaluka.com are the most accurate and as real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colours.
7/ Privacy Policy
Iwona Luka is responsible for the processing of all personal data collected through this website and respects your privacy and complies with the Act on Processing of Personal Data and Data Protection.
We will collect personal data that you submit to us when you place orders or contact our customer service. The personal data that you submit to us may include name, address, contact information, and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order and are protected by means of the current usual techniques.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. If you wish to withdraw your data from our data base please email us on info@iwonaluka.com
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
These terms shall be governed by and interpreted in accordance with the laws of Ireland.
8/ Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Iwona Luka uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
9/ Complaints
As we aim to continuously improving our services, Iwona Luka will strive for meeting and resolving the claims submitted by the User via the email: info.iwonaluka@gmail.com within 5 (five) business days.
10/ Exclusions and Limitations of Liability
Iwona Luka does not guarantee the website www.mintysquare.com will run uninterruptedly, or any of its features, as it may be suspended for carrying out maintenance work, repairs or upgrades.
Iwona Luka will also not assume any liability for any damages arising directly or indirectly from force majeure situations that prevent Iwona Luka, is in any way, to meet its obligations, in particular, strikes, electric network failures, telecommunications services or any other services faults, fires, floods, inability to obtain products, materials or services, breakdowns, delays of suppliers or carriers and changes in laws or administrative regulations.
Iwona Luka is not responsible for any misuse of the Customer's access data to the website by third parties, as they are non-transferable.
11/ Modifications of The Terms and Conditions
Iwona Luka reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified by publication on the website iwonaluka.com of the modified Terms and Conditions.
12/ Evidence
The electronic records, kept by Iwona Luka in security conditions, are considered as proof of communications, orders and payments between Iwona Luka and the Customer.
For product or online order related questions please contact us via: info@iwonaluka.gmail.com and we will try to help you as soon as possible.
13/ Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Iwona Luka or its content suppliers and protected by international copyright laws.
14/ Trademarks
All trademarks not owned by Iwona Luka or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Iwona Luka or its subsidiaries. Trademarks of Iwona Luka are not allowed to be used in any kind of way without a formal agreement, and specially if those trademarks are used to discredit Iwona Luka.
15/ Private Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Iwona Luka reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
For product or online order related questions please contact us via: info@iwonaluka.gmail.com and we will try to help you as soon as possible.
1/ General
The following terms and conditions apply to all orders placed by the customer at our website, mobile website, or via telephone.
The use of the website www.iwonaluka.com and the purchase of products presumes knowledge, understanding and acceptance of these Terms and Conditions by the User.
For the purposes of these Terms and Conditions is understood by:
“Iwona Luka” - The products marketed by Iwona Luka through the website www.iwonaluka.com ;
"Customer" - Any individual who places an order through the website www.iwonaluka.com ;
2/ Prices and Delivery Charges
The prices displayed at iwonaluka.com/shop include the statutory Value Added and are quoted in Euros (€). The total VAT payable by the User will be indicated on the invoice to be sent to the User.
Prices of products displayed on the website are subject to change. Iwona Luka reserves the right to change prices without advance notice. The prices displayed at the time of purchase are the prices applicable to that purchase.
Bespoke, customised orders will be quoted for each individual/ customer. Agreed quotation will be confirmed by email with the customer.
Note that in case the order is changed by the Customers, the price may change accordingly.
All designs will be specially created for you; we aim to ship ordered items within 3 working days to 4 weeks or longer depending on the size of the order, following confirmation of an order, unless otherwise agreed.
Please allow for an extra working days for deliveries, depends on where the items will be send. If you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
We will confirm the shipping of your order after we received the full payment.
You can check the status of your order directly with the appointed carrier with the tracking-number provided to you in our email with dispatch confirmation.
You can also contact our support team through: info.iwonaluka@gmail.com and we will update you on the status of your order.
Your order will be delivered by the logistics operator at the delivery address provided in the purchase process, as well as the corresponding detailed invoice.
We offer free worldwide shipping.
The total price specified in the checkout includes the taxes from the country of origin (Ireland).
The Customer must only pay the amount specified in the order confirmation.
Iwona Luka shall send the product(s) ordered by the User, from Monday to Friday, from 9am to 5pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the Customer.
Our delivery service may or may not include scheduling options, It depends on the delivery service in the country of delivery.
You can expect your items to arrive by the estimated delivery date, which will be indicated in further email correspondence. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed. You will be notified via email if there is an issue that will delay your delivery beyond the expected delivery date.
Days of shipping counts from 1-10 business days. Saturday, Sunday and holidays are not considered business days.
Please note: Business orders are considered individually. If you have concerns regarding this policy, please contact us.
Buyer pays the return postage fees. In case of returning/exchanging items damaged in shipping fees will be refunded.
3/ Ordering
To place an order on the website iwonaluka.com is necessary that the User has an e-mail account, and that their browser is set to accept cookies and pop- ups.
When ordering, please bear in mind that all pieces are made to order and because of the nature of work pieces differ slightly from each other because of the pattern rearrangements.
The ordering options available to you are via iwonaluka.com. To place an order you can use Iwona Luka/Shop, Request Price form, Contact form.
Once you have placed your order, you will receive an email confirmation.
When buying via Iwona Luka/Shop customer pays full price indicated in Check Out. If the item is not available in Iwona Luka Shop and it is ordered via Request Price form or Contact form customer will receive via email Payment Request.
In some cases 100% of agreed price is required and in some cases Prepayment of 50% of agreed price is required. This is to be paid within five working days from Order Confirmation and the rest of agreed price before shipping the item to its destination.
If for any reason we are unable to fulfil your order or fulfil the order on time, we will let you know at the earliest opportunity to apply possible solutions. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
By submitting the order form, the User agrees to these Terms and Conditions described at iwonaluka.com , as well as with the Privacy Policy.
Iwona Luka reserves the right to refuse and cancel orders already confirmed, in the following situations:
The payment is not carried out using any of the payment methods specified on the website iwonaluka.com;
The payment cannot be confirmed;
The billing information is not correct or verifiable;
The bank transfer to pay the order was not received by us in a period of five working days after acceptance of your order;
There is an error in the price quotation;
4/ Withdrawal of Order
You may cancel your order for free within 24 hours from your Order Confirmation. You should contact immediately our Customer Service on info.iwonaluka@gmail.com and request order cancellation. Order Cancelation Requests placed after that date will be individually considered. Refund amount will vary from 0 – 50% of total order price depending on the progress made towards the order.
Please note that orders are processed as quickly as possible and that, once an order has been submitted, we cannot guarantee the purchase can be cancelled.
5/ Returns & Exchange Warranty
Please note that all pieces are made to order and once your order is delivered it cannot be returned and refunded. This also refers to “one off” pieces available in Iwona Luka Shop.
Exchange of the item can be processed in case the item delivered has been damaged in transit and in case delivered item has justified defects.
If you have a complaint regarding obvious faults, please let us know by returning the goods to us.
Pattern rearrangement within the lace, which makes each piece defer one from another slightly is not considered as a “defect”.
We will do our best to accommodate exchange requests.
Each piece is photographed for warranty reasons and pattern record. If there are defects in the items you have purchased Iwona Luka abides by all statutory guarantee regulations. If you have a complaint regarding obvious faults in items that we have supplied, including damage incurred in transit, please let us know by returning the goods to us.
Please contact info.iwonaluka@gmail.com to discuss your exchange options.
You will also find detailed information regarding our exchange process on the delivery note and
reimbursement of the shipping costs. Therefore, Iwona Luka will not reimburse the cost of delivery initially supported by the customer for the respective order.
6/ Quality & Originality Warranty
Iwona Luka does not sell second-hand products or of lower quality. Each product is made to order with the highest level of craftsmanship. Because of the nature of work each crochet lace of same kind may differ slightly because of the pattern rearrangement. It does not influence the general appearance or quality of pieces. It makes each piece unique. Iwona Luka also delivers “one of a kind” pieces in quantity of one. The main characteristics of each product are shown on the website iwonaluka.com in each product page.
Each product receives Originality Certificate which is part of the warranty. This entitles a Customer to 1 free renovation in case the piece will get mechanically damaged or damaged with time.
Each piece is photographed for warranty reasons and pattern record. If there are defects in the items you have purchased Iwona Luka abides by all statutory guarantee regulations. If you have a complaint regarding obvious faults in items that we have supplied, including damage incurred in transit, please let us know by returning the goods to us.
Iwona Luka will make every effort so that the colours of the products that appear on the website iwonaluka.com are the most accurate and as real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colours.
7/ Privacy Policy
Iwona Luka is responsible for the processing of all personal data collected through this website and respects your privacy and complies with the Act on Processing of Personal Data and Data Protection.
We will collect personal data that you submit to us when you place orders or contact our customer service. The personal data that you submit to us may include name, address, contact information, and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order and are protected by means of the current usual techniques.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. If you wish to withdraw your data from our data base please email us on info@iwonaluka.com
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
These terms shall be governed by and interpreted in accordance with the laws of Ireland.
8/ Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Iwona Luka uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
9/ Complaints
As we aim to continuously improving our services, Iwona Luka will strive for meeting and resolving the claims submitted by the User via the email: info.iwonaluka@gmail.com within 5 (five) business days.
10/ Exclusions and Limitations of Liability
Iwona Luka does not guarantee the website www.mintysquare.com will run uninterruptedly, or any of its features, as it may be suspended for carrying out maintenance work, repairs or upgrades.
Iwona Luka will also not assume any liability for any damages arising directly or indirectly from force majeure situations that prevent Iwona Luka, is in any way, to meet its obligations, in particular, strikes, electric network failures, telecommunications services or any other services faults, fires, floods, inability to obtain products, materials or services, breakdowns, delays of suppliers or carriers and changes in laws or administrative regulations.
Iwona Luka is not responsible for any misuse of the Customer's access data to the website by third parties, as they are non-transferable.
11/ Modifications of The Terms and Conditions
Iwona Luka reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified by publication on the website iwonaluka.com of the modified Terms and Conditions.
12/ Evidence
The electronic records, kept by Iwona Luka in security conditions, are considered as proof of communications, orders and payments between Iwona Luka and the Customer.
For product or online order related questions please contact us via: info@iwonaluka.gmail.com and we will try to help you as soon as possible.
13/ Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Iwona Luka or its content suppliers and protected by international copyright laws.
14/ Trademarks
All trademarks not owned by Iwona Luka or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Iwona Luka or its subsidiaries. Trademarks of Iwona Luka are not allowed to be used in any kind of way without a formal agreement, and specially if those trademarks are used to discredit Iwona Luka.
15/ Private Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Iwona Luka reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
For product or online order related questions please contact us via: info@iwonaluka.gmail.com and we will try to help you as soon as possible.